Provide high quality and comprehensive administrative and/or finance support to a team or service in relation to any of the functions undertaken, ensuring that an effective, efficient and customer focused service is delivered within required timescales and in line with Corporate Policies.
Responsible for delivering to a high standard the core business support services menu to ensure effective operation of the service, including scanning, indexing, collating and distributing documents, mail merge and template creation.
Support the day-to-day administration functions in order to facilitate the smooth running of the team and provide an efficient and effective service.
Maintain effective and efficient administrative and information management systems, using the appropriate means, in order to support the work of the department.
Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place.
To provide relief cover as requested, to assist with the provision of a customer care focused reception service, requesting assistance as necessary to manage the difficult and challenging behaviour of callers, resolving enquiries to a high standard and ensuring high level of customer satisfaction.
Identify any difficulties visitors/service users may have in making an enquiry or receiving information, in order that suitable and sufficient methods of communication can be provided.
Ensure data and records are maintained in accordance with agreed standards and in keeping with the Data Protection/Freedom of Information regulations including the regular housekeeping of computerised and paper information following document management processes.
Undertake scanning and accurate and efficient indexing of documents as requested.
Attend regular service meetings and, with colleagues, contribute ideas and make recommendations for improvements/changes in existing procedures, policies and processes.
To work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.
Manage own performance effectively to meet goals and targets and work to required deadlines, adhering to Departmental and Council policies, procedures and systems at all times.