Community Safety Area Manager

London Borough of Lambeth
Date Posted
12th July 2018
Public Services and Administration
Inside IR35
£200 to £300 Per Day

London Borough of Lambeth



Job Title: Community Safety Area Manager  

Department: Neighbourhoods & Growth      

Division: Community Safety              

Grade: PO7 

Responsible to:        Head of Community Safety 


Responsible for:      Senior Community Safety Officer (PO4)

Community Safety Officer (PO1) x5


Main purpose of post


To hold senior line management responsibility for the planning, co-ordination and delivery of effective crime & disorder reduction strategies within a ‘ward cluster’ neighbourhood area and lead the continued monitoring and evaluation of the relevant Community Safety policy and statutory compliance framework.


The post-holder will be required to establish and maintain strong working partnerships with the Metropolitan Police and other relevant enforcement and regulatory bodies and establish an effective performance management framework; which sets clear service standards and measures performance against key service outcomes. 


.Key Unit Accountabilities


  1. Hold senior line management accountability for the delivery of a wide range of community safety, consumer protection and regulatory services at ward cluster or neighbourhood level.
  2. Oversee the effective delivery of Trading Standards, Licensing, Environmental Enforcement, Noise Nuisance, Anti-Social Behaviour and crime prevention services at neighbourhood level.
  3. Work creatively alongside Council partners, citizens and other service users to establish service priorities and develop innovative solutions to tackle a wide range of community safety related issues.
  4. Liaise extensively with the Metropolitan Police, Statutory Organisations, Enforcement Agencies and Business Improvement Districts to further establish the Council’s partnership approach towards the design, delivery and evaluation of crime and antisocial behaviour reduction initiatives.
  5. Liaise extensively with legal professionals, statutory bodies and senior colleagues to ensure full scale compliance with the relevant statutory framework.
  6. Co-ordinate the delivery of statutory Environmental Health functions in relation to the statutory nuisance provisions outlined within s.79 of the Environmental Protection Act 1990.
  7. Oversee the management of complex or contentious cases in order to deliver positive outcomes and make detailed recommendations to further develop existing operating procedures and statutory compliance guidelines.
  8. Establish and evaluate core service standards & operational practices and develop effective performance management systems; with a strong emphasis on localised problem solving and customer/citizen satisfaction.
  9. Responsible for the direction, management and routine tasking of assigned staff within the neighbourhood team and take the appropriate management action to ensure that service targets are achieved in line with the relevant service delivery plan. 
  10. Act as a principal advisor on crime and disorder reduction strategies and provide detailed advice and guidance on Community Safety related matters to Senior Managers, Elected Members, citizens and other stakeholders.
  11. To develop positive and cohesive relationships working with a diversity of networks and partnerships in the borough, (and cross borough), to promote, facilitate, develop and deliver plans and projects to achieve neighbourhood enforcement objectives. 


  1. To act as the main point of contact for internal and external stakeholders for related projects and services. To offer advice, assistance and support on relevant neighbourhood enforcement matters, as required. 


  1. To identify inward investment opportunities and take actions to maximise inward investment to support project delivery and wider neighbourhood enforcement objectives.


  1. Complete the required statutory risk assessments in respect of Community Safety related policy, procedure and practice to ensure full compliance with s.17 of the Crime and Disorder Act.
  2. Influence and negotiate with colleagues across the council and the wider Safer Lambeth partnership to ensure that community safety issues/priorities are considered during the design and implementation of Council and partner initiatives. 
  3. Assist the Head of Community Safety in determining the effects of changes in policy, legislation, regulation, Codes of Practice and statutory guidance and develop initiatives to ensure a best practice based approach to ensure that the Council is able to comply fully with its statutory duties.
  4. Oversee the delivery of specialist Community Safety services such as Restorative Justice, Hate Crime Street Population enforcement at neighbourhood level and oversee the effective delivery of the Vulnerable Victims MARAC.
  5. Actively engage with residents, businesses and community groups and support Elected Members to address local issues in line with the relevant citizen focused service priorities.
  6. Represent Lambeth Community Safety at Council Committees, regulatory groups, pan London networks and strategic forums.
  7. Deliver effective finance and resource management functions at neighbourhood level and oversee budget management compliance procedures; designed to manage expenditure and achieve the relevant service income targets.
  8. Assist the Head of Community Safety in converting commissioned programmes, visions and strategies into operational reality; via the implementation of area based crime and disorder reduction strategies.
  9. To be an active member of the Community Safety Management Team, deputising for the Head of Service as and when required, providing the necessary support and advice.
  10. Work flexibly in undertaking the duties and responsibilities of the post as directed by the Head of Community Safety, the post holder should be prepared to work outside of normal hours, including attending evening meetings, and occasional weekend working.
  11. Take responsibility, relevant to the post, for ensuring that Council statutes and government legislation are upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
  12. Carry out the duties of the post in accordance with the Data Protection Act, the Computer Misuse Act, the Health and Safety at Work Act, and other relevant legislation, as well as Council policies, procedures, standing orders and financial regulations.
  13. Take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations. 
  14. The job holder’s decision making authority is determined by Council policy and procedures
  15. The post holder is required to hold an enhanced DBS certification from the Disclosure and Barring Service.


Competency-Based Person Specification



Job Title:                                 Community Safety Area Manager                                                            

Directorate:                             Neighbourhoods & Growth                                                                       

Division:                                 Community Safety                                                                                     

Responsible to:                     Head of Community Safety                                                                       

Responsible for:                    Senior Community Safeguarding Officer (PO4)                                       

Community Safeguarding Officer (PO1) x4

Grade:                                     PO7                                                                                                           





It is essential that in your written supporting statement you give evidence or examples of your proven experience in each of the short-listing criteria marked Application (A)


You should expect that all areas listed below will be assessed as part of the interview and assessment process should you be shortlisted.


If you are applying under the two ticks scheme, you will need to give evidence or examples of your proven experience in the areas marked with

“Two Ticks” (üü) on the person specification when you complete the application form.

Shortlisting Criteria


Professional qualifications


Relevant degree and/ or professional qualification or two years’ relevant work experience


Key Knowledge


In depth of knowledge of the relevant Community Safety / Consumer Protection legislative framework, including high level working knowledge of the provisions outlined within the Anti-Social Behaviour, Crime and Policing Act 2014, Licensing Act 2003 and the Environmental Protection Act 1990.




Sound working knowledge of the Police and

Criminal Evidence Act, Criminal Procedure & Investigations Act 1996 and the Regulation of Investigatory Powers Act 2000.


Relevant experience


Demonstrable experience of delivering similar

Community Safety, regulatory enforcement or Anti-social behaviour problem solving services in a similar Public Sector Organisation





A significant record of achievement of delivering service development initiatives and programmes in a collaborative partnership setting, ensuring measurable actions and criteria for performance management are met.




Significant experience of successfully working with colleagues and partners to scope and develop effective policies and strategies, ensuring existing policies are reviewed and improved, and where relevant, existing best practice is expanded and implemented.




Experience of providing advice to Councillors, senior officers, partners and local groups on community safety and related issues and programmes, including presenting reports to meetings of senior Members and/or council officers, council committees, at public meetings and other groups and partnerships.





An understanding of the modernisation agenda and subsequent impacts within a local

government context and Change Management, Best Value, Performance Management and Human Resource Management.  




Significant experience of managing staff to achieve successful outcomes.


Core Behaviours


Focuses on Citizens: Level 4

Systematically embeds a citizen focused culture. 


  • Ensures that employees and delivery partners keep citizen needs at the

forefront of what they do e.g. through the use of performance management processes.

  • Acts as a role model for engaging and empowering citizens.


üüApplication/ Interview



Takes Ownership: Level 3

Drives continual improvement

  • Constantly thinks ‘how could we do this better?’ e.g. doing something faster, more efficiently, or to a higher standard.
  • Takes calculated risks to deliver better outcomes for service users.
  • Shares lessons learned across the borough.

üüApplication/ Interview




Works Collaboratively: Level 4

Builds a unified approach to delivering outcomes.

  • Helps create joined up solutions across the borough, partner organisations and citizens.
  • Builds commitment from others (including citizens) to work together to deliver agreed outcomes.


üüApplication/ Interview



Integrity: Level 3


Walks the talk


  • Champions the values of the Cooperative Council and own personal values through words and actions.
  • Acts as a role model for others.
  • Is prepared to admit having made a mistake.


üüApplication/ Interview



Committed to the Borough: Level 2 Supports the borough.

  • Takes action in own service area to support the vision and goals of the Cooperative Council.
  • Gets involved in organisation-wide activities and activities not directly related to own service area. 


üüApplication/ Interview



Manages performance for outcomes: 

Level 3


Sets expectations of standards.


  • Sets clear expectations about what is acceptable and unacceptable behaviour or standards of work.
  • Addresses conflict between groups or individuals directly, constructively and objectively.
  • Shares performance improvement learning with the wider organisation.


üüApplication/ Interview



Leads and engages: Level 2

Builds team commitment and engagement.


  • Is approachable, empathetic and supportive, helping people to solve problems, address issues or adapt to change.
  • Asks for team / individual input into solving problems and consults them on issues that impact on them.
  • Supports and encourages new ideas.


üüApplication/ Interview




Thinks strategically and creates clarity: Level 3

Establishes strategic focus.

  • Takes a broad view of issues considering multiple scenarios. 
  • Is able to identify key drivers or issues even in ambiguous or unclear situations. 
  • Focuses where it counts, creating clear strategic direction for themselves and others.

üüApplication/ Interview


Politically astute: Level 3

Understands the local politics.

  • Understands the local partnership and provider context and the politics at play.
  • Actively builds networks and relationships to build their understanding of stakeholders and to stay tapped in to what is going on.
  • Uses this understanding to shape the local context, identify opportunities or consider the best approach to get things done. 

üüApplication/ Interview



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