Housing Repairs and Improvements
PO6 Contract manager
To ensure day to day repairs, works to void properties and planned works are delivered to a high standard of quality, that time and cost is managed, compliance is monitored and controlled.
It is generally expected that the PO4 role will deliver or inspect solutions that require design input from first principles, for example determining cause of structural failure and knowing when to procure external services or consultants. They will be expected to take a complex design through to conclusion and understand the links and dependencies between various elements of construction and building services. In terms of planned works this could involve major external works involving bespoke solutions or the replacement of communal heating plant.
This is a generic role which sits in a number of different teams: quality assurance; planned works; specification & inspection and voids. The different areas of focus are:
Quality assurance role:
PO4 To carry out quality assurance inspections of day to day repairs and planned works to establish cost, time-taken and compliance with required standards to inform financial, technical and contract performance reports. To approve or withhold payment for works as appropriate.
Planned works role:
PO4 To specify, manage and control planned works projects, ensuring the contractor delivers to a high standard of quality, with time and cost managed from inspection through to approval of payment. Liaise with specialists and consultants to develop project specific design and construction solutions
Specification and Inspection role:
PO4 To undertake inspections on building defects including collection of information, measurements and tests. Specify, manage and control works and ensure solutions are provided right first time. To provide advice and solutions on complex repairs or casework. Co-ordinate and manage the design and specification process on projects. To identify elements of construction that may require improvement to prevent risk to health and safety and recommend or specify appropriate solutions.
PO4 To specify, manage and control repairs within the lettings processes from property becoming vacant to being let, ensuring rent loss is minimised and a standard specification is applied. To provide advice and solutions on complex repairs or casework.
Main Duties and Responsibilities
1. Inspection and identification of the cause of building defects and the general maintenance of the property portfolio through reactive repairs and planned works. Recognise any compliance issues, health and safety risks, and escalate when necessary.
2. Apply your knowledge to undertake surveys, use survey and other information to diagnose cause and mechanisms of failure. Implement remedial solutions taking into account cost, impact to the resident and potential risks. Making decisions when a bespoke solution might be required and specifying the requirement.
3. To provide technical expertise when evaluating complex solutions, approve variations where contractors have advised of solutions and costs.
4. To manage and control work in progress to make sure that make sure works are carried out in accordance with required standards or regulations and within the agreed cost and timescale. Identify where contractors are not meeting these requirements, take appropriate management action and escalate as appropriate.
5. Maintaining detailed records of works or inspections carried out using the Council’s IT systems or written records as appropriate. Maintain financial and technical reports to facilitate contract administration and budget management. Provide detailed information as required to home ownership services.
6. To carry out quality assurance inspections to establish cost, time-taken and compliance with required standards to inform financial, technical and contract performance reports. To approve or withhold payment for works as appropriate.
7. To specify, manage and control repairs during the lettings processes from property becoming vacant to being let, ensuring rent loss is minimised and a standards specification is applied. Looking to continuously improve the customer satisfaction, void turn around times and whole lettings process by the application of the lettable standard and working closely with officers across the Council.
8. To act as technical expert in advising on the appropriate construction solution to deliver aids and adaptations specified by the Occupational Therapy Team by applying pre-determined standards and specifications. Manage and control contractors in the delivery of OT works and deal with ad hoc procurement as required in respect of procuring specialist contractors or equipment.
9. Continuously develop and enhance working practices and processes to improve customer care and levels of resident satisfaction.
10. Carry out resident consultation in line with the Council’s procedures and requirements.
11. Ensure that feedback is obtained from customers and through investigation of complaints ensure that this influences the development of service delivery to maximise customer service.
Note: All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties.
Residents, Contractors, members, senior management, professional bodies and external design consultants.
Knowledge, Qualifications, Skills and Experience
We would expect post holders to work towards a Professional qualification and be prepared to undertake Continuing Professional Development to keep-up with latest trends and development on Technical and professional matters. The post holder will have a minimum of 5 years experience in the delivery of construction projects and demonstrate CPD and awareness of current standards and H&S regulations or legislation.
Skills and Behaviours