Contract Manager - Repairs & Improvement

Company
Camden Council
Date Posted
10th October 2018
Reference
RQ331394
Sector
Property and Construction
Location
Camden
Benefits
Inside IR35
Salary
£25 to £30 Per Hour

 

JOB PROFILE

 

Job Title

 

 

Contract Manager                                 

 

 

Grade

 

PO4

 

 

Directorate

 

HASC

 

 

Division

 

Housing Repairs and Improvements

 

 

Reports to

 

PO6 Contract manager

 

 

Job Purpose

To ensure day to day repairs, works to void properties and planned works are delivered to a high standard of quality, that time and cost is managed, compliance is monitored and controlled.  

 

It is generally expected that the PO4 role will deliver or inspect solutions that require design input from first principles, for example determining cause of structural failure and knowing when to procure external services or consultants. They will be expected to take a complex design through to conclusion and understand the links and dependencies between various elements of construction and building services. In terms of planned works this could involve major external works involving bespoke solutions or the replacement of communal heating plant.

 

This is a generic role which sits in a number of different teams: quality assurance; planned works; specification & inspection and voids. The different areas of focus are:

 

Quality assurance role:

PO4 To carry out quality assurance inspections of day to day repairs and planned works to establish cost, time-taken and compliance with required standards to inform financial, technical and contract performance reports. To approve or withhold payment for works as appropriate.

 

Planned works role:

PO4 To specify, manage and control planned works projects, ensuring the contractor delivers to a high standard of quality, with time and cost managed from inspection through to approval of payment. Liaise with specialists and consultants to develop project specific design and construction solutions

 

Specification and Inspection role:

PO4 To undertake inspections on building defects including collection of information, measurements and tests. Specify, manage and control works and ensure solutions are provided right first time. To provide advice and solutions on complex repairs or casework. Co-ordinate and manage the design and specification process on projects. To identify elements of construction that may require improvement to prevent risk to health and safety and recommend or specify appropriate solutions.

 

 

Voids role:

PO4 To specify, manage and control repairs within the lettings processes from property becoming vacant to being let, ensuring rent loss is minimised and a standard specification is applied. To provide advice and solutions on complex repairs or casework.

 

Main Duties and Responsibilities

 

1. Inspection and identification of the cause of building defects and the general maintenance of the property portfolio through reactive repairs and planned works. Recognise any compliance issues, health and safety risks, and escalate when necessary.

 

2. Apply your knowledge to undertake surveys, use survey and other information to diagnose cause and mechanisms of failure. Implement remedial solutions taking into account cost, impact to the resident and potential risks. Making decisions when a bespoke solution might be required and specifying the requirement.

 

3. To provide technical expertise when evaluating complex solutions, approve variations where contractors have advised of solutions and costs.

 

4. To manage and control work in progress to make sure that make sure works are carried out in accordance with required standards or regulations and within the agreed cost and timescale. Identify where contractors are not meeting these requirements, take appropriate management action and escalate as appropriate.

 

5. Maintaining detailed records of works or inspections carried out using the Council’s IT systems or written records as appropriate. Maintain financial and technical reports to facilitate contract administration and budget management. Provide detailed information as required to home ownership services.

 

6. To carry out quality assurance inspections to establish cost, time-taken and compliance with required standards to inform financial, technical and contract performance reports. To approve or withhold payment for works as appropriate.

 

7. To specify, manage and control repairs during the lettings processes from property becoming vacant to being let, ensuring rent loss is minimised and a standards specification is applied. Looking to continuously improve the customer satisfaction, void turn around times and whole lettings process by the application of the lettable standard and working closely with officers across the Council.

 

8. To act as technical expert in advising on the appropriate construction solution to deliver aids and adaptations specified by the Occupational Therapy Team by applying pre-determined standards and specifications. Manage and control contractors in the delivery of OT works and deal with ad hoc procurement as required in respect of procuring specialist contractors or equipment.

 

9. Continuously develop and enhance working practices and processes to improve customer care and levels of resident satisfaction. 

 

10. Carry out resident consultation in line with the Council’s procedures and requirements.

 

11.  Ensure that feedback is obtained from customers and through investigation of complaints ensure that this influences the development of service delivery to maximise customer service.

 

Note:  All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties.

 

 

Work Dimensions

  • The post holder must think creatively on a regular basis so as to identify innovative ways of dealing with complex technical problems and provide bespoke solutions on a frequent basis thinking creatively and innovatively. Apply value management and value engineering techniques.

 

  • The post holder will be expected to have frequent contact with residents, contractors, and all internal and external stakeholders and be making decisions that have a medium to High impact upon them.

 

  • The post holder will prepare draft reports that contain technical background, analysis and solutions for inclusion into papers being produced for senior managers and Council meetings, including from time to time preparing and presenting the report at these meetings.

 

  • The potholder will be required to make recommendations for approval by senior management but will be expected to make decisions in their work within tolerances given.

 

  • The post holder will be required to use IT including PCs, laptops, mobile phones, cameras and implements related to construction works. They will also be expected to utilise Handheld mobile devices for the purposes of inspection on site and data input

 

Work Environment

 

  • The post holder will be required to be adaptable, working in an environment that is subject to changing and conflicting priorities, meeting tight deadlines which can change on a daily basis.

 

  • The post holder will be required to complete tasks without close supervision.  Required to liaise with various teams and services across (the directorate), Key contacts are likely to include:

Residents, Contractors, members, senior management, professional bodies and external design consultants.

 

  • The post holder will be expected to have frequent contact with residents, contractors, and all internal and external stakeholders and be making decisions that have a medium to High impact upon them.

 

  • The post holder may from time to time be required to move from one team to another to accommodate fluctuations in workload across teams.

 

  • The post holder will be expected to visit construction sites and premises where they may be subject to noise and dirt and as necessary carry out inspections in line with the requirements of the post. This can involve being outside in all weathers.

 

  • The post holder will be required  to attend evening meetings/works outside normal hours as necessary

 

  • The post holder will be based at Jamestown Road or other Housing Repairs and Improvements offices and will be required to undertake site inspections or other visits in connection with the management of the work programmes managed by Housing Repairs and Improvements.  This may be to any residential property managed By Housing Directorate across the Borough and could involve climbing ladders and inspections from scaffolding. 

 

Knowledge, Qualifications, Skills and Experience

 

Technical Knowledge/Competence

  • Building / Building Services Pathology – Level 3
  • Construction technology and Environmental Services – Level 3
  • Contract Administration – Level 2
  • Design and Specification – Level 2
  • Inspection – Level 3
  • Legal & Regulatory Compliance and management of Health & Safety – Level 3
  • Commercial Management /Financial Control/Budget Management – Level 2
  • Option Appraisal & Procurement – Level 2
  • Risk Management – Level 2
  • Information Management/Records Keeping – Level 3
  • Works progress & Quality Management – Level 3
  • Knowledge of project administration, planning, audit and evaluation – Level 2

 

Qualifications:

We would expect post holders to work towards a Professional qualification and be prepared to undertake Continuing Professional Development to keep-up with latest trends and development on Technical and professional matters. The post holder will have a minimum of 5 years experience in the delivery of construction projects and demonstrate CPD and awareness of current standards and H&S regulations or legislation.

 

Skills and Behaviours

  • Adaptability – Level 2
  • Customer Service – Level 3
  • Driving Improvement – Level 2
  • Working Together – Level 2
  • Analysis & Judgement - Level 2
  • Confidence and Resilience – Level 2

 

Experience

  • Proven experience of delivery of responsive repairs and/or planned works on time to high quality standards within budget.
  • Experience of liaison with residents, and managing contractors and a range of stakeholders in relation to construction activities.
  • Experience of ensuring that construction works are carried out in compliance with building regulations, health and safety, leasehold issues, party wall and landlords statutory obligations.
  • Experience of specifying/identifying works in preparation for ordering and monitoring and checking works on completion.
  • Experience of report writing and use of IT to present and communicate issues.
  • Experience of resolving disputes within a construction environment especially in relation to contractors and residents
  • Proven experience in the delivery of large scale electrical/mechanical planned preventative maintenance and repair programmes on time, to a high standard and within budget requirements.
  • Experience of fault trending analysis for maintenance and repair programmes
  • Experience of risk and budget management

 

 

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