A candidate is required to deeply understand system functionality and potential opportunities, including researching best practice and working closely with customers/3rd Party Suppliers to capitalise on technical trends and improve business process. In conjunction with the Technical leads and team, the post holder will be required to develop software components, both for integration, and DevOps
Key Tasks and Deliverables:
Working closely with developers to support the configuration and development of new solutions, or changes to live processes based on user feedback
Responsible for end to end solution management which ensures new solutions are documented and clearly understood by end users and IMT support.
Working with colleagues in the IMT team to develop and regularly create, review and documentation in plain English that supports first time fix and promotes a Self-Serve approach to issue resolution for customers.
Working with Service specialists to develop and execute test plans, to ensure required integrations are thoroughly tested and accepted into service prior to release
Review process driven change, assessing technical requirements and identifying when change is required. Adhere to the council’s change management processes including drafting of CAB submissions, customer liaison, updating documentation and participation in technical reviews as appropriate.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Apply technical skillset to assist the delivery of the IMT Service