Skills, knowledge and experience
•Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important.
•Good interpersonal skills and the ability to relate well to people at different levels.
•Ability to work quickly and accurately and to deadlines.
•Ability to remain polite and calm under pressure
•Ability to identify, analyse and solve problems in a logical and effective way.
•Ability to quickly absorb information and understand new technologies/solutions.
•Must have an enthusiastic and self motivated approach.
•Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.
Typical Helpdesk First Level support for:
•Microsoft server 2008 and 2012
•Microsoft Windows 7
•Microsoft Office applications
Normally 5 GCSE grade A-C or equivalent including Maths and English. Experience of working with standard IT packages and procedures. Aptitude for defined specialism eg business analysis, project management, computer systems design, etc. Effective communication skills.