The management of high volume responsive repair works orders end to end across a designated geographical area working in accordance with right first time operating principles.
Scheduling and allocating repairs for a designated team of trades persons.
Managing repairs from allocation to practical completion. real time scheduling of repairs, progress updates and information gathering on completion to update the IT system.
First point of contact for Trades persons to support problem solving on a repair by repair basis or on a larger scale.
Knowledge of inventory management including in-house and external supply chains Intermediate
Understanding of repairs types, prioritisation and timeframes, trades and materials, stock and asset information Intermediate
Previous experience in similar role Intermediate
Good Customer Service Skills
Have you got demonstrable ability to deliver good customer care and communication skills in explaining complex and technical issues when dealing with all service users?
Have you got experience of scheduling fast turnaround work in a flexible, changing environment?
Do you have experience of managing/tracking longer term work to completion?
Do you have experience of working as part of a multi-disciplinary team in a high volume, fast turnaround environment?
Have you got a good understanding of end to end responsive housing repairs systems?