YOS Business Manager

London Borough of Lambeth
Date Posted
12th July 2018
Public Services and Administration
Inside IR35
£25 to £30 Per Hour






Job Title:

Business Manager (YOS)


Children’s Services



Youth Offending Service



Responsible to:

Quality and Partnerships Manager  

Responsible for:

2 x Project Officers, 5 x Business Support Officers


Main purpose of job

Responsible for the smooth day to day running of the YOS business support and projects function of the service.


To provide effective administrative support for the statutory youth offending service. The postholder will be required to set up and run an efficient, accurate and timely business support service for staff and update relevant computerised systems


To ensure specific policies and projects are delivered to provide high quality service improvement across the YOS, and by having project management oversight of the YOS Improvement Plan and ensure the service is ‘inspection ready’ for HMIP.


The post holder will be required to undertake a range of specialist administrative and system duties to support the Senior Management and staff across all areas of the youth offending service.


To be responsible for ensuring that all Business Support staff and Project Officers support the operational service delivery of YOS Safeguarding and public protection responsibilities. To deal with conflict in a professional, non-personalised way, to challenge colleagues on quality within the management group and to make decisions to the benefit of the whole service.



Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder.  This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.


  1. Co-ordinate and actively contribute to the YOS re-design and service improvement work by taking the lead, where required, in the development of documentation such as business cases, specifications, options appraisals etc. in line with statutory and inspectorate requirements.


  1. Apply sound financial and resource management processes and procedures consistently across operational activities in a manner which delivers value for money and is in compliance with relevant policies and guidelines.


  1. To manage contracts and liaise with providers for example training organisations.


  1. Create a culture and environment of innovation and creativity to empower the service to generate new operational solutions and ideas.


  1. To support the Senior Management team role in inspection planning, delivery and execution. Ensure staff are briefed, collate evidence, liaise with inspectors as and when required and ensure overall co-ordination of the inspection is well managed.


  1. To support project planning in the Directorate by attending and participating in governance meetings, team and directorate meetings, helping to discover ways to deliver services more effectively.


  1. To monitor, report and provide effective management oversight of the YOS income and expenditure and ensure that control procedures are followed within the post holders’ areas of responsibility such as purchase orders, taxi accounts etc.


  1. Undertake and manage recruitment and selection processes and disciplinary, grievances and other enquiry panels as required.


  1. Represent the Service at Council Committees, networks, workshops, trade exhibitions and forums to promote the work, and raise the profile of the service.


  1. Manage and lead a dedicated team of Business Administrators and Project Officers tasked with delivering the related  policy, commissioning activity, service improvement and business support across the YOS.


  1. To line manage and lead Business Administrators and Project Officers  setting high performance and service standards, ensuring they all have adequate work programmes.


  1. Ensure staff performance is monitored through regular supervision and the appraisal process. Creating appropriate development opportunities for each staff member to support them in their role and attend to performance issues where necessary.


  1. Monitor the performance of teams and individuals, developing a support and learning culture to help the wider development of staff.


  1. To support the Quality and Partnership Manager in responding to complaints and investigations and making recommendations for resolutions.


  1. Ensure that human resource processes within the service are carried out in accordance with policies, including updating information on sickness, recruitment & staff performance assessments on Council’s electronic systems, maintaining records on staff performance and provision of accurate data as required.


  1. To take responsibility for the management of relevant premises, equipment and furniture, information and communication systems, ensuring as far as practicable that they operate efficiently and remain safe and free from health hazards at all times.  


  1. To ensure the YOS meets the requirements of Data Protection, Freedom of Information legislation, and is the SPOC for any FOI request or Subject Access request.


  1. Carry out all duties in accordance with the London Borough of Lambeth’s Equal Opportunities policy, actively promoting equality and seeking to prevent and overcome disadvantage and discrimination.


  1. The post holder will participate in the Councils appraisal scheme, take responsibility for the implementation of own Personal Development Plan and continued professional development in those areas relevant to their role and will ensure that the same process is undertaken to all line managed staff.  


  1. On occasions work in the evening or at weekends.


  1. Carry out all duties in accordance with current health and safety legislation.



Competency-Based Person Specification



Job Title:

YOS Business Manager


Children’s Services


Youth Offending Service

Responsible to:

Quality and Partnerships Manager 

Responsible for:

Project Officers and Business Support Officers




It is essential that in your written supporting statement you give evidence or examples of your proven experience in each of the short-listing criteria marked application.  You should expect that all areas listed below will be assessed as part of the interview and assessment process should you be shortlisted.





Short- listing criteria

Key knowledge


Thorough knowledge of administrative procedures in a local government or similar environment




Knowledge of Project management techniques and how to apply them in a complex environment




Strong working knowledge of technology including MS Office suite (Word, PowerPoint, Excel, Visio, Project),  Understanding of different computing platforms and their uses (including desktop, tablets, smart phones) and knowledge of new and emerging technologies





Demonstrable experience to communicate and present complex/sensitive information in an understandable way, to a range of audiences. This will include engaging with service users, parents/carers and public in the development of plans and service specifications through the use of focused service user forums, questionnaires or service users and provider groups.



Experience of dealing with difficult issues that may arise from time to time with external contractors, staff and/or service users in a calm and productive way and ability to resolve complex issues and be proactive in identifying solutions in a politically sensitive environment




Demonstrable experience of leading individuals and teams across a range of disciplines and services.




Experience of delivering projects against set objectives and achieving performance targets and budgets within agreed timescales.




Experience in negotiating and influencing at all levels from senior managers to frontline staff.



Ability to act as a catalyst for change across a range of disciplines.





Educated to degree level or a qualification in project management or extensive equivalent work-related attainment.


Other Requirements


Able to work outside normal office hours including evenings and weekends.



This post is subject to an enhanced DBS check.


Key Behaviours


Focuses on People is about considering the people who our work affects, internally and externally. It’s about treating people fairly and improving the lives of those we impact. It’s about ensuring we have the right processes in place.





Takes Ownership is about being proactive and owning our personal objectives. It’s about seizing opportunities, driving excellence, engaging with the council’s objectives, and furthering our professional development.





Works Collaboratively is about helping each other, developing relationships, and understanding other people’s roles. It’s about working together with colleagues, partners, and customers to earn their respect, and get the best results.





Communicates Effectively is about how we talk, write and engage with others. It’s about using simple, clear, and open language to establish positive relationships with others. It’s also about how you listen and make yourself open to conversation.





Focuses on Results is about ambition and achievement. It’s about orienting ourselves towards the end product and considering the effect of our service.

It’s about making the right impact, having the right result and changing things for the better





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