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To answer incoming calls in a contact centre environment relating to garden waste subscriptions and general refuse and recycling enquiries. This will involve recording all interactions with the customer on the CRM system and taking payments.
Taking inbound calls and payments over the phone relating to annual charges for Lifeline alarm equipment
In the role you will be expected to manage customer transactions in a vibrant and bustling customer telephony environment each and every working day, at times dealing with more complex cases and supporting your work colleagues with escalation as nece