FAQs

1. What are your opening times?

Our opening times are Monday-Thursday 9AM - 5PM. Fridays we open til 9AM - 4:30PM.

We do not operate on public holidays.

2. I have forgotten my password, can I reset it?

If you forget your password, when you try to log in, click 'forgotten password'. Your registered email address will get a link. If the link does not display in your email, try the junk mail, and SPAM folder.

You may also use social networks to log in. Please contact us if you continue to have problems.

3. What is the primary focus of CRA Group Limited?

CRA Group Limited specializes in recruiting and supplying candidates for the public sector. Our primary goal is to connect skilled professionals with job opportunities in various public sector organizations.

4. What types of positions does CRA Group Limited recruit for in the public sector?

We recruit for a wide range of positions in the public sector, including roles in administration, healthcare, education, local government, and more. Our goal is to match the skills and qualifications of candidates with the specific requirements of public sector organizations.

5. How does the recruitment process work for candidates seeking positions through CRA Group Limited?

The recruitment process typically involves an initial application, followed by screening, interviews, and assessments. Successful candidates are then presented to relevant public sector organizations for consideration. The specific process may vary depending on the nature of the position.

6. How can public sector or private organizations partner with CRA Group Limited for recruitment needs?

Organizations interested in partnering with CRA Group Limited can contact our business development or client services team - company@cragroup.org.uk. We provide tailored recruitment solutions, including candidate sourcing, screening, and placement services to meet the specific needs of our clients.

7. Can CRA Group Limited assist with temporary and permanent placements in the public sector?

Yes, CRA Group Limited can assist with both temporary and permanent placements in the public sector. We work closely with candidates and organizations to match the right professionals with the right opportunities, whether on a temporary or permanent basis.

8. How can candidates stay updated on job opportunities with CRA Group Limited?

Candidates can stay informed about job opportunities by regularly checking our website and following our social media channels. We actively post updates on new positions and relevant industry insights.

9. What measures does CRA Group Limited take to ensure diversity and inclusion in the recruitment process?

CRA Group Limited is committed to promoting diversity and inclusion. Our recruitment processes are designed to be fair and unbiased, and we actively seek to present a diverse pool of candidates to our clients. We value diversity as a strength and strive to contribute to inclusive workplaces in the public sector.

1. How can I register as a job seeker with CRA Group Limited?

To register with CRA Group Limited, visit our website and navigate to the "Job Seekers" section. Follow the registration process, which typically involves creating an account, submitting your cv, and providing relevant information about your skills and preferences.

2. Are there any fees associated with registering or applying for positions through CRA Group Limited?

No, candidates do not incur fees for registering or applying through CRA Group Limited.

3. How can I stay updated on job opportunities with CRA Group Limited?

Stay informed about job opportunities by regularly checking our website, creating job alerts, and following our social media channels. We actively post updates on new positions and relevant industry insights to help you stay connected with potential opportunities.

4. Can CRA Group Limited assist with both temporary and permanent job placements?

Yes, CRA Group Limited can assist with both temporary and permanent job placements in the public sector. We work closely with job seekers to understand their preferences and match them with suitable opportunities, whether on a temporary or permanent basis.

5. How can I enhance my chances of being selected for a position through CRA Group Limited?

To enhance your chances, ensure your CV is up-to-date, complete, and highlights your relevant skills and experience. Additionally, be responsive during the application process, prepare thoroughly for interviews, and communicate your career goals clearly.

6. Can I get feedback on my application or interview performance?

While we strive to provide feedback, the availability of detailed feedback may vary based on the specific circumstances and the policies of organizations involved. You can reach out to our recruitment team for more information.

7. Can I set up job alerts?

Yes, you can set up email alerts to notify you when new jobs fitting your specification become available. You can set up and manage alerts in your dashboard.

8. Can recruiters see my profile and CV?

You can manage the visibility of your profile and CV for recruiters. A common choice among candidates is to grant permission for recruiters to discover and reach out to them. By providing accurate and thorough information in your profile and CVs, recruiters can easily locate and download them with your consent, enhancing your visibility to potential opportunities.

9. Can I have multiple CVs attached to my account?

You have the option to upload multiple resumes to your account, allowing you to select the most relevant one when applying for a job. Many applicants find it beneficial to customize their CVs for specific job applications. You have the flexibility to add or remove CVs at your convenience through your 'dashboard'. It's important to ensure the accuracy of any CV you submit, as it will be shared with potential employers unless you choose to opt out of our CV search service.

1. How can my organization partner with CRA Group Limited to recruit candidates in the public sector?

To explore recruitment partnerships, please contact our business development or client services team. We offer tailored solutions to meet the specific hiring needs of organizations in the public sector.

2. How long are my job adverts live?

The standard duration for which your advertisement will be active is a maximum of 30 days. You have the option to decrease this duration and close the advertisement before the allocated time. Additionally, you can opt to repost the advertisement at the conclusion of the period, either replicating it exactly or making modifications. Throughout the 30-day period, you can make edits to the advertisement as needed.

3. How do I create a recruiter account?

Select the 'Register as a Recruiter' button located in the upper right-hand corner of the 'Home Page,' fill out and submit the form. For the safeguarding of our job seekers, all recruiter registrations undergo validation before activation. You can expect us to reach out to you within 24 hours for further discussion about your registration.

Upon activation, you gain the ability to purchase job credits for posting your job openings and to access the search feature for job seeker CVs.

4. Can you help to give my advert additional exposure?

We provide a variety of services aimed at assisting recruiters in promptly filling their vacancies. Apart from regular job postings, we provide featured job posts and a selection of services tailored to enhance the visibility of your job post.

For additional details, please consult our pricing page. If you are interested in personalized solutions, feel free to contact us at 020 3771 9931.

5. Can I set up candidate alerts?

You have the option to configure email notifications that will alert you when new job seekers matching your criteria become accessible. You can establish and oversee these alerts directly from your dashboard.

1. How to contact the CRA Group limited payroll team?

You can contact accounts team via email accounts@cragroup.org.uk.

Please note that the Payroll Team are unable to discuss or change Tax codes. Tax codes are sent to us electronically from HMRC. If you have a query regarding your Tax Code, then please contact HMRC directly. You can do this via your Government Gateway account if you have one or on the Employees Helpline: 0300 200 3300.

2. What is the deadline to have Timesheets submitted by?

The deadline to have timesheets submitted by is Wednesdays at 4PM. If you submit timesheets after this deadline payments will be made for the following week for you to receive.

3. What is an Umbrella Service Provider?

An Umbrella Service Provider is a third-party company that acts as an intermediary between the employer and the employee. CRA Group Limited Umbrella Service Providers to streamline payroll processes, manage compliance, and ensure efficient payment distribution to workers.

4. How are workers paid through the Umbrella Service Provider?

Workers are paid through an Umbrella Service Provider by CRA Group Limited. The Umbrella Service Provider handles the payment process, ensuring that income tax and National Insurance contributions are deducted correctly, and the net pay is distributed to the worker.

5. How often are payroll payments processed for CRA Group Limited employees using the Umbrella Service Provider?

Payroll payments through the Umbrella Service Provider are typically processed on a regular schedule, such as weekly or monthly, depending on the agreed-upon terms. Specific details about the payment schedule can be obtained from the payroll department.

6. Can employees access their payroll information through the Umbrella Service Provider?

Yes, employees can typically access their payroll information through the online portal provided by Umbrella Service provider. This portal allows employees to view their payslips, tax deductions, and other relevant details related to their payments.

7. What happens in the case of payroll discrepancies or errors?

In the event of any payroll discrepancies or errors, employees should contact the payroll department at CRA Group Limited. The issue will be investigated, and corrections, if necessary, will be made promptly.

8. How are taxes and National Insurance contributions handled for CRA Group Limited workers using the Umbrella Service Provider?

The Umbrella Service Provider manages the deduction and submission of income tax and National Insurance contributions on behalf of CRA Group Limited workers. This ensures compliance with tax regulations, and the amounts deducted are remitted to HMRC.

9. Where can employees get additional support or clarification regarding payroll queries?

For additional support or clarification on payroll queries, employees can contact the payroll department at CRA Group Limited. They can also reach out to the Umbrella Service Provider customer support for assistance related to holiday accrual, change of address etc.